The small print
Terms & Conditions
Last updated: 15 October 2026
These terms apply when you use babychaa.com or buy from us. By placing an order, you agree to them. babychaa.com is owned and operated by babychaa, Lahore, Pakistan (online store).
Products and prices
All prices are in Pakistani Rupees (Rs.). We try to show colours and details as accurately as possible, but colours may look slightly different on different screens. Prices and availability can change without notice; the price you pay is the one shown when you place your order.
Orders and confirmation
After you place an order, we call or WhatsApp you to confirm it. An order is only accepted once we confirm it and dispatch it. We may cancel orders we cannot confirm, orders with incomplete or incorrect details, or orders that appear fraudulent.
Payment
We currently accept Cash on Delivery. Please pay the full amount to the courier rider when your parcel arrives.
Delivery
We deliver across Pakistan, usually in 3–5 working days in major cities and 5–8 working days elsewhere. Delivery is Rs. 300 per order, and free on orders of Rs. 10,000 or more. Delivery times are estimates and can be affected by couriers, holidays and weather. See our Shipping & Delivery page.
Exchanges and returns
We offer easy 15-day exchange & returns. Exchanges and refunds are handled under our Exchange & Returns policy.
Refused deliveries
If you refuse a Cash on Delivery parcel without a valid reason, we may require advance payment for future orders.
Use of our website
All content on this website, including photos, text and logos, belongs to babychaa and may not be copied without our permission. Please do not misuse the website or try to disrupt it.
Liability
We are responsible for delivering the products you order as described. We are not responsible for delays or losses caused by events outside our reasonable control. Nothing in these terms limits your rights under the law of Pakistan.
Governing law
These terms are governed by the laws of Pakistan. Any disputes will be handled by the courts of Lahore.
Contact
babychaa (babychaa.com)
Email: contact@babychaa.com
Orders & exchanges: order@babychaa.com
WhatsApp: +92 309 6421496
Phone: +92 309 6421496 (calls & WhatsApp)