Help centre
Frequently Asked Questions
Quick answers about ordering, Cash on Delivery, delivery, sizing and exchanges.
Ordering & payment
Do you offer Cash on Delivery?
Yes. Pay in cash when your order arrives, anywhere in Pakistan. No advance payment is needed.
How do I place an order?
Choose your size and colour, tap Add to Cart, then go to Checkout. Enter your full name, phone number, city and full address, and place your order. We will call or WhatsApp you to confirm it before dispatch.
Can I change or cancel my order?
Yes, as long as it hasn’t been dispatched. Message us on WhatsApp at +92 309 6421496 or email order@babychaa.com with your order number as soon as possible.
Why do you call to confirm my order?
Confirming every Cash on Delivery order by phone or WhatsApp helps us avoid wrong addresses and fake orders, so genuine orders reach you faster.
Delivery
How long does delivery take?
Orders arrive in 3–5 working days in major cities and 5–8 working days elsewhere in Pakistan. During Eid, sales and bad weather, couriers can take a little longer.
How much is delivery?
Standard delivery is Rs. 300 per order. Delivery is free on orders of Rs. 10,000 or more.
Do you deliver to my city?
Yes. We deliver to cities and towns all over Pakistan through our courier partners.
How can I track my order?
We send you a tracking number by SMS/WhatsApp once your parcel is dispatched. See our Track Order page for details.
Sizing
How do I choose the right size?
Choose by your child’s age, then check the height and weight in our Size Guide. If your child is between sizes, choose the bigger size.
What size should I buy for my child?
Our sizes run from 1-2Y to 8-9Y. Choose by your child’s height first, then age, using our Size Guide. If your child is between sizes, choose the bigger size. Buying a gift? Pick the child’s current age, or one size up.
Do your clothes run small or large?
Our sizes are true to the age shown. Each product page tells you if a style has a relaxed or snug fit.
Exchange & returns
Can I exchange a size?
Yes, we offer easy 15-day exchange & returns. You can exchange within 15 days of delivery if the item is unused, unwashed and has its tags. See Exchange & Returns.
What if I receive a wrong or faulty item?
Tell us within 48 hours with a photo on WhatsApp. We will replace it free of charge, including delivery.
Products & care
What fabrics do you use?
Mostly soft, breathable cotton and cotton blends; winter styles use fleece and knit. Every product page lists its exact fabric.
How should I wash kids' clothes?
Wash before first wear in cold or lukewarm water with a mild detergent, and dry in the shade.
Do you offer gift packing?
All gift sets come in a keepsake box. Add a gift note in the Order notes at checkout and we will include it.
Still have a question?
Message us on WhatsApp or email contact@babychaa.com and a real person will help you.