Your privacy
Privacy Policy
Last updated: 23 October 2026
This Privacy Policy explains how babychaa (“we”, “us”) collects, uses and protects your information when you visit babychaa.com or place an order.
Information we collect
- Order details: your full name, phone number, city, delivery address and any order notes.
- Account details (if you create an account): your name, email and password.
- Messages you send us on WhatsApp, phone or email.
- Website data: basic technical information such as your device, browser and pages visited, collected through cookies.
How we use your information
- To confirm, pack and deliver your order and to collect Cash on Delivery payment.
- To contact you about your order by phone, SMS or WhatsApp.
- To handle exchanges, returns and customer support.
- To improve our website and products.
- To send offers and new arrivals, only if you have signed up. You can unsubscribe at any time.
Who we share it with
We only share what is needed to deliver your order: your name, phone number and address are shared with our courier partners (TCS, Leopards and PostEx). We use trusted service providers for website hosting, analytics and messaging. We never sell your personal information.
Cookies
Our website uses cookies to keep your cart working, remember your preferences and understand how visitors use the site. You can block cookies in your browser settings, but some parts of the site (like the cart) may not work properly. We use Google Analytics to understand how visitors use our site (for example, which pages are visited and how long people stay). Google Analytics uses cookies and collects this information in a way that does not directly identify you.
How long we keep your data
We keep order records for as long as needed for delivery, exchanges, accounting and legal purposes, and then delete or anonymise them.
Your choices
You can ask us to see, correct or delete the personal information we hold about you by contacting us at contact@babychaa.com or on WhatsApp at +92 309 6421496.
Children's privacy
Our products are for babies and children, but our website is meant for parents and adults. We do not knowingly collect personal information from children.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page with the date it was last updated.
Contact us
babychaa
Website: babychaa.com
Lahore, Pakistan (online store)
Email: contact@babychaa.com
WhatsApp: +92 309 6421496