Easy 15-day exchange & returns
Exchange & Returns
We want every outfit to fit and feel right. If it doesn’t, we’ll make it easy with our easy 15-day exchange & returns.
Exchange window: 15 days from delivery
Condition: unused, unwashed, with original tags and packaging
Wrong or faulty item: free replacement, including delivery
Email: order@babychaa.com
Can I exchange for a different size or colour?
Yes. You can exchange any eligible item within 15 days of delivery for a different size, colour or product of the same or higher value (you pay the difference).
Which items can't be exchanged?
For hygiene reasons, we can’t exchange socks, bodysuits/innerwear, bibs and items marked Final Sale, unless they are faulty.
I received a wrong or faulty item. What now?
We’re sorry! Please WhatsApp us or email order@babychaa.com within 48 hours of delivery with your order number and a photo. We will send the correct item free of charge, or refund you if it is out of stock.
How do I request an exchange?
- WhatsApp us or email order@babychaa.com with your order number and what you would like instead.
- We arrange a pickup or share our return address on WhatsApp after your exchange request.
- Your new item is dispatched once we receive and check the original.
Who pays for exchange delivery?
Your first exchange is free. If the reason is a change of mind, you pay the return shipping. If we made a mistake or the item is faulty, exchange delivery is free.
Do you give refunds?
Refunds are given for faulty or wrong items that we can’t replace. Refunds are sent by bank transfer, JazzCash or Easypaisa within 7 working days of receiving the item. For other cases we offer an exchange or store credit.
Need to exchange something?
Message us on WhatsApp or email order@babychaa.com with your order number and we’ll sort it out.